Question 1

How does the free plan work?

Accepted Answer

Our free plan includes 3 invoices per month, basic templates, and essential features. Perfect for testing the platform or very small businesses. You can upgrade anytime as your needs grow.

Question 2

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your subscription at any time with no penalties. Your account will remain active until the end of your current billing period.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

Question 4

Is my financial data secure?

Accepted Answer

Absolutely. We use bank-level 256-bit SSL encryption for all data transmission and storage. Our infrastructure is compliant with GDPR, SOC 2, and PCI DSS standards.

Question 5

Can I customize invoice templates?

Accepted Answer

Yes! All paid plans include fully customizable templates. Add your logo, change colors, modify layouts, and create your own templates from scratch.

Question 6

Do you offer multi-currency support?

Accepted Answer

Professional and Enterprise plans include multi-currency support with automatic exchange rate updates.

Question 7

How do automated reminders work?

Accepted Answer

You can set up automatic email reminders to be sent before and after invoice due dates. This feature reduces late payments by an average of 40%.

Question 8

Can I add team members?

Accepted Answer

Yes! Professional plans include 2 team member seats, and Enterprise plans include up to 4 seats with different permission levels.

Question 9

What if I need help or have questions?

Accepted Answer

Free users get email support with 48-hour response time. Paid plans get priority support with faster response times and live chat for Enterprise customers.

Question 10

Do you have an AI assistant?

Accepted Answer

Yes! ZeroDue includes a smart AI assistant available 24/7. Click the chat icon to get instant help with creating invoices, understanding features, or troubleshooting issues.

Frequently Asked Questions